Europe Americas APAC
Supplier Portal – Performance Degradation
Identified - We are still experiencing performance issues affecting some customers. However, our team has made progress in identifying and resolving the underlying causes. We’re continuing to work toward full resolution as quickly as possible
Oct 31, 2025 - 16:01 UTC
Investigating - We’re currently experiencing performance issues affecting access to the Supplier Portal for some customers. Our team is actively working to restore normal service as quickly as possible.

We appreciate your patience and will provide an update once everything is back to normal.
Oct 28, 2025 - 09:24 UTC
Uptime over the past 90 days. View historical uptime.
AP Essentials ? Operational
90 days ago
99.99 % uptime
Today
TotalAgility ? Operational
90 days ago
100.0 % uptime
Today
Printix ? Operational
90 days ago
99.99 % uptime
Today
eInvoice Network ? Operational
90 days ago
100.0 % uptime
Today
Supplier Portal ? Degraded Performance
90 days ago
100.0 % uptime
Today
eInvoice Connect ? Operational
90 days ago
100.0 % uptime
Today
RPA ? Operational
90 days ago
100.0 % uptime
Today
SignDoc ? Operational
90 days ago
100.0 % uptime
Today
Exder ? Operational
90 days ago
100.0 % uptime
Today
Power PDF Cloud Licensing Server Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TTA Cloud - EMEA Dev Upgrade Oct 30, 2025 20:00 - Oct 31, 2025 00:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 2025 - 18:05 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 2025 - 12:54 UTC
Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 30, 2025 - 15:19 UTC
Scheduled - The *.ttaeu.dev.tungstencloud.com environment will be upgraded to 2025.2.1 This will result in a complete outage of all dev environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2.1 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Sep 12, 2025 - 20:31 UTC

TTA Cloud - EMEA Lower Upgrade Nov 7, 2025 20:00 - Nov 8, 2025 00:00 UTC

Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 30, 2025 - 15:20 UTC
Scheduled - The *.ttaeu.dev.tungstencloud.com lower environments (dev2, dev3, dev4, dev5, dev6, dev7, dev8, uat, modeltrain, preprod) will be upgraded to 2025.2.1. This will result in a complete outage of all lower environments during the maintenance window. All TotalAgility customers will need to upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2.1 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Sep 12, 2025 - 20:35 UTC

TTA Cloud - EMEA Live Upgrade Nov 15, 2025 16:00-20:00 UTC

Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 30, 2025 - 15:20 UTC
Scheduled - The *.ttaeu.tungstencloud.com environment will be upgraded to 2025.2.1. This will result in a complete outage of all live environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2.1 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Sep 12, 2025 - 20:39 UTC

TTA Cloud - EMEA Dev Upgrade Nov 21, 2025 20:00 - Nov 22, 2025 00:00 UTC

The *.ttaeu.dev.tungstencloud.com dev environment will be upgraded to 2025.2.2. This will result in a complete outage of all dev environments during the maintenance window.
Posted on Oct 17, 2025 - 17:03 UTC

TTA Cloud - EMEA Lower Upgrade Nov 25, 2025 20:00 - Nov 26, 2025 00:00 UTC

The *.ttaeu.dev.tungstencloud.com lower environments (dev2, dev3, dev4, dev5, dev6, dev7, dev8, uat, modeltrain, preprod) will be upgraded to 2025.2.2. This will result in a complete outage of all lower environments during the maintenance window.
Posted on Oct 17, 2025 - 17:05 UTC

TTA Cloud - EMEA Live Upgrade Dec 6, 2025 16:00-20:00 UTC

The *.ttaeu.tungstencloud.com live environment will be upgraded to 2025.2.2. This will result in a complete outage of all live environments during the maintenance window.
Posted on Oct 17, 2025 - 17:08 UTC
Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Exder - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 17:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 17:00 UTC
Scheduled - This notification is for upcoming scheduled maintenance for Exder. During the maintenance window the service will be unavailable.
Oct 31, 11:32 UTC
Oct 30, 2025

No incidents reported.

Oct 29, 2025
Printix - Intermittent Slowness on Tenant Pages
Resolved - The issue causing slow performance in the Printix Admin Portal has been resolved.

We will continue to monitor the platform to ensure stability.

Thank you for your patience during this incident.
Oct 29, 20:30 UTC
Investigating - We are aware of an issue causing Intermittent Slowness on Tenant Pages. Our engineering team is actively working to restore normal service as quickly as possible.

Thank you for your patience.
Oct 29, 17:21 UTC
AP Essentials - Issues accessing application
Postmortem - Read details
Oct 29, 15:49 UTC
Resolved - This incident has been resolved.
Oct 29, 12:26 UTC
Investigating - We’re currently experiencing issues affecting access to AP Essentials for customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal
Oct 29, 12:15 UTC
Oct 28, 2025
Printix – Intermittent sign-in and printing errors
Resolved - The issue has been resolved. Our monitoring and customer feedback confirm the service has stabilised.

We will provide a more detailed Incident Report in the following days.
Oct 28, 11:03 UTC
Monitoring - We have applied mitigation steps and the service is recovering. We will be monitoring the results and provide further updates.
Oct 28, 09:47 UTC
Identified - The issue has been identified and we are working on a fix.
Oct 28, 09:33 UTC
Investigating - We are actively investigating this and working on a resolution.
Oct 28, 08:51 UTC
Oct 27, 2025
Printix - Upcoming scheduled maintenance notice
Completed - The scheduled maintenance has been completed.
Oct 27, 11:04 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 27, 10:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 10:03 UTC
Scheduled - A maintenance window is being scheduled for Monday, 10 am UTC. No downtime is expected with this update. Fixes for the following issues will be deployed:

957873: Admin Portal: Cannot click the gear button to modify Go configurations and Sign in profiles
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce10/page/43284.html

955919: Printix Client for Mac OS - "Filter failed" error at printing after Printix Print Queue/driver deployment
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce10/page/43168.html

Thank you,
Your Printix Team
Oct 23, 12:48 UTC
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
KIA Cloud - EMEA Insight Live Upgrade
Completed - The scheduled maintenance has been completed.
Oct 24, 20:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 19:00 UTC
Scheduled - The *.kiaeu.kofaxcloud.com live environment will be upgraded to 6.5.0.7. This will result in an complete outage of Insight Analytics during the maintenance window.

No action is necessary once the upgrade is complete.
Sep 25, 21:43 UTC
Printix – Intermittent sign-in and printing errors (Oct 24, 2025)
Resolved - Overview
On Oct 24, between about 00:10 and 06:40 UTC, some customers experienced intermittent errors when signing in to Printix and sending print jobs. A background service that processes tasks was restarting, which caused short service interruptions and delays. The service has been stable since 07:00 UTC Oct 24, and we have not seen a recurrence.

Resolution
We adjusted an internal setting and restarted the background service. This removed the trigger for the restarts and restored normal operation. We are monitoring closely and if needed, we will increase resources for this service to provide more headroom.
Oct 24, 00:15 UTC
Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
APS maintenance - EU
Completed - The scheduled maintenance has been completed.
Oct 21, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 15:30 UTC
Scheduled - We are currently performing scheduled maintenance for AP Essentials to improve our systems. All services remain available during this period. While no impact to availability is expected, you may notice brief periods of slower performance.
Oct 17, 14:06 UTC
Oct 20, 2025
eInvoice Connect - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 16:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 16:00 UTC
Scheduled - This notification is for upcoming scheduled maintenance for Tungsten eInvoice Connect. While no impact to availability is expected, you may notice brief periods of slower performance.
Oct 19, 08:36 UTC
Oct 19, 2025

No incidents reported.

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