Europe Americas APAC
AP Essentials Root Certificate Authority Update
Identified - The AP Essentials Root Certificate Authority has changed again this year. Customers with API integrated solutions to AP Essentials will need to remove the old Digicert Global G2 Root & Intermediate certificate authorities and *.readsoftonline certificates from their certificate store and then import the new *.readsoftonline and "USERTrust RSA Certification Authority" Root CA.
We’ve provided instructions on how to export the new certificate from the AP Essentials website here in our Knowledge Base The import procedure for each customer will vary depending on the ERP or integration.

How to Export the AP Essentials SSL Certificate
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce8/page/32528.html
May 15, 2025 - 18:12 UTC
Printix - Issues post 2025.2 release
Identified - Several issues impacting Printix customers have been reported post 2025.2 update.

Please review the following KB article for further information: https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce10/page/41704.html
May 13, 2025 - 10:22 UTC
Uptime over the past 90 days. View historical uptime.
AP Essentials ? Operational
90 days ago
100.0 % uptime
Today
TotalAgility ? Operational
90 days ago
100.0 % uptime
Today
Printix ? Degraded Performance
90 days ago
99.98 % uptime
Today
eInvoice Network ? Operational
90 days ago
100.0 % uptime
Today
Supplier Portal ? Operational
90 days ago
100.0 % uptime
Today
eInvoice Connect ? Operational
90 days ago
100.0 % uptime
Today
RPA ? Operational
90 days ago
100.0 % uptime
Today
SignDoc ? Operational
90 days ago
100.0 % uptime
Today
Exder ? Operational
90 days ago
100.0 % uptime
Today
Power PDF Cloud Licensing Server Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

eInvoice Connect Maintenance May 23, 2025 23:00 - May 24, 2025 13:00 UTC

This notification is for upcoming scheduled maintenance for eInvoice Connect. During the maintenance window the service will be unavailable.
Once we have completed our maintenance, you will be able to use the service as usual.

We apologize for any inconvenience this may cause.
Posted on May 20, 2025 - 13:47 UTC
May 21, 2025
Upgrade of the TeC SFTP server may require action to accept a new SSH fingerprint on client side
Resolved - This incident has been resolved.
May 21, 14:09 UTC
Monitoring - We are still monitoring the situation.
May 20, 09:17 UTC
Identified - We upgraded our TeC SFTP server to a newer version on Thursday, May 15th 2025 at 13:00 UTC, and as a result of this SFTP clients will need to accept a new SSH fingerprint.

Should an SFTP client is unable to connect to the server, please follow the below instructions to resolve the issue:

- If you are seeing errors indicating that you are unable to connect via SFTP/SSH connection. Do the following:

SSH fingerprint key update is system-invoked. Please ensure you accept this new SSH fingerprint key during your next connection attempt.

- If you can't accept the SSH host server fingerprint (system invoked). You can apply the fingerprint manually, here is the list:
DSA host key 1024 bits
SHA-256 fingerprint: +13n9ENnqwwOTsIxkLQp4JayuDhwQz2uXMIpaSQbkBI
MD5 fingerprint: 7c:bf:0a:e5:19:0f:a7:8a:cd:48:b8:f8:1e:19:49:bb
SHA-1 fingerprint: 27:4a:63:f9:ca:07:a1:94:46:56:3e:d9:a3:cc:b3:10:0c:0a:50:bb
Bubble-Babble: xenog-pymez-nydib-lymyn-gecoh-kazet-nymus-sasac-byfeb-pagar-ruxix
May 16, 16:15 UTC
May 20, 2025
APS maintenance - EU
Completed - The scheduled maintenance has been completed.
May 20, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 16:30 UTC
Scheduled - This notification is for upcoming scheduled maintenance. During maintenance services will not be interrupted, however you may experience a brief drop in performance for a short period.
May 12, 09:59 UTC
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
May 15, 2025
May 14, 2025

No incidents reported.

May 13, 2025
Printix Client Proxy Issue
Resolved - This incident has been resolved.
May 13, 08:48 UTC
Identified - We are investigating a limited issue that may impact upgrades on Printix clients configured to use a proxy.
We have paused auto-updates temporarily while we investigate.

If you are experiencing issues with the client after upgrade please refer to the below article:
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce10/page/41012.html
Mar 29, 18:18 UTC
May 12, 2025
Printix Performance Degradation Issues
Postmortem - Read details
May 15, 14:20 UTC
Resolved - The performance issue with Printix has been resolved. We are continuing to monitor the service to ensure stability.

Thank you for your patience
May 12, 10:56 UTC
Update - We are continuing to investigate a performance issue with Printix. Our team is actively working to resolve it and will share further updates as soon as possible.
May 12, 09:21 UTC
Investigating - We are currently experiencing performance degradation of the Printix service. Investigation is currently in-progress.
May 12, 06:09 UTC
May 11, 2025

No incidents reported.

May 10, 2025
Printix 2025.2
Completed - The scheduled maintenance has been completed.
May 10, 17:29 UTC
Verifying - Verification is currently underway for the maintenance items.
May 10, 17:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:00 UTC
Scheduled - The Printix 2025.2 refresh, originally scheduled for the weekend of April 26, will now be deployed the weekend of May 10.

This adjustment does not affect the content or scope of the enhancements listed in our prior notification, and we remain excited about the value it brings.

Release Notes and other resources are already available as scheduled, in advance of the deployment date.

Printix Quick Links Page & Knowledge Portal - https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce9/page/36007.html

Printix Release Notes & Resources - https://docshield.tungstenautomation.com/Portal/Products/en_US/Printix/Printix.htm


Thank you,
Your Printix Team
Apr 28, 08:07 UTC
Einvoice Network - Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:00 UTC
Scheduled - EInvoice Network will be performing maintenance on Saturday, May 10, from 6:00 GMT till 15:00 GMT.

We will be using this time to upgrade our infrastructure and speed up our overall service.

During this maintenance window, the following services and applications will not be available for use, or may show a delay in responses and performance:
Tungsten Network Portal.
E-Invoicing Services.
Purchase Order Service.
Invoice Status Service.

Once we have completed our maintenance, you will be able to use the Tungsten Portal and all Tungsten Network Services as usual.

If your system encounters an error during automatic submission, you may need to attempt to reconnect once the maintenance is completed.

We apologize for any inconvenience this may cause.
May 9, 09:30 UTC
May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
Exder - Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 17:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 7, 07:30 UTC
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