Identified - This issue is confirmed and has been traced to authentication between components of the case handling systems for Printix customers. We are unable to provide a resolution time right now but will advise as soon as we have a solution for this. The underlying Printix service remains unaffected by this incident.
Jun 07, 2025 - 09:06 UTC
Investigating - Some customers may experience and an "Oops! Something went wrong" error message when attempting to open a service case via their Printix Administrator. There is a link on the bottom of that error message that can be used to create a service case while we investigate this issue.
Jun 06, 2025 - 21:22 UTC
AP Essentials ? Operational
90 days ago
99.95 % uptime
Today
TotalAgility ? Operational
90 days ago
100.0 % uptime
Today
Printix ? Operational
90 days ago
99.81 % uptime
Today
eInvoice Network ? Operational
90 days ago
100.0 % uptime
Today
Supplier Portal ? Operational
90 days ago
100.0 % uptime
Today
eInvoice Connect ? Operational
90 days ago
100.0 % uptime
Today
RPA ? Operational
90 days ago
100.0 % uptime
Today
SignDoc ? Operational
90 days ago
100.0 % uptime
Today
Exder ? Operational
90 days ago
99.73 % uptime
Today
Power PDF Cloud Licensing Server Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 23, 2025

No incidents reported today.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025
Completed - The scheduled maintenance has been completed.
Jun 15, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 23:00 UTC
Scheduled - EInvoice Network will be performing scheduled maintenance between Friday, June 13 23:00 UTC and Sunday, June 15 17:00 UTC.

During this maintenance window the Tungsten Network Portal, as well as the backend systems will be unavailable, and processing will be delayed.

We apologize for any inconvenience this may cause.

Jun 13, 13:56 UTC
Jun 14, 2025

No incidents reported.

Jun 13, 2025
Jun 12, 2025
Resolved - This incident has been resolved.
Jun 12, 12:23 UTC
Investigating - We are currently investigating an issue impacting some customers connecting to the AP Essentials service via SFTP.

Our team is actively working to identify the root cause and resolve the issue as quickly as possible.

Jun 12, 11:18 UTC
Resolved - This incident has been resolved.
Jun 12, 08:44 UTC
Investigating - We are currently aware of an issue affecting some customers access to the Printix Portal.

Our team is actively investigating to restore access as quickly as possible.

Jun 12, 08:13 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.