Europe Americas APAC

All Systems Operational

Uptime over the past 90 days. View historical uptime.
AP Essentials Operational
90 days ago
100.0 % uptime
Today
TotalAgility Operational
90 days ago
100.0 % uptime
Today
Printix Operational
90 days ago
99.95 % uptime
Today
eInvoice Network Operational
90 days ago
99.86 % uptime
Today
Supplier Portal Operational
90 days ago
100.0 % uptime
Today
eInvoice Connect Operational
90 days ago
100.0 % uptime
Today
RPA Operational
90 days ago
100.0 % uptime
Today
SignDoc Operational
90 days ago
100.0 % uptime
Today
Exder Operational
90 days ago
100.0 % uptime
Today
Power PDF Cloud Licensing Server Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Removal of TLS 1.0/1.1 for APS Mail Service Mar 10, 2026 16:30-17:30 UTC

We will be removing support for TLS 1.0 & 1.1 for APS mail services. We don't expect any service impact as these are now insecure protocols and should already be disabled by default. Any customer reporting an issue should be using TLS 1.2 or higher.

Planned date:
EU: 10th March 16:30 UTC
Posted on Mar 04, 2026 - 12:34 UTC

TTA Cloud - EMEA Live Upgrade Mar 14, 2026 23:00 - Mar 15, 2026 03:00 UTC

The *.ttaeu.tungstencloud.com environment will be upgraded from 2025.2.2.0.305 to 2026.1.2.hotfix24177. This will result in a complete outage of all Production environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2026.1.2.hotfix24177 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Posted on Mar 04, 2026 - 17:20 UTC

APS maintenance - EU Mar 17, 2026 16:30-18:30 UTC

We will be performing scheduled maintenance for AP Essentials to improve our systems. All services remain available during this period. While no impact to availability is expected, you may notice brief periods of slower performance.
Posted on Mar 09, 2026 - 15:17 UTC

APS Important notice Mar 31, 2026 00:00-00:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 23, 2026 - 09:32 UTC
Scheduled - Scheduled - IP address change
Starting March 31, 2026, Tungsten AP Essentials will use new IP addresses when connecting to various target systems. If you restrict access by IP address, you must update your network configuration before this date.

As of March 31, the old IP addresses will no longer be used.

For more information visit: https://docs.readsoftonline.com/help/eng/partner/admin-center/c_the_target_system_configuration_dialog_sftp_settings.html#rso131220017_the_target_system_configuration_dialog__sftp_settings__ip_addresses
Jan 23, 2026 - 09:31 UTC
Mar 10, 2026

No incidents reported today.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
eInvoice Connect - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 7, 13:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 08:00 UTC
Scheduled - This notification is for upcoming scheduled maintenance for Tungsten eInvoice Connect.
During the maintenance window the service will be unavailable.
Mar 5, 10:55 UTC
Mar 6, 2026
TTA Cloud - EMEA Lower Upgrade
Completed - The scheduled maintenance has been completed.
Mar 6, 19:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 19:00 UTC
Scheduled - IMPORTANT UPDATE: Please be advised that the dev.ttaeu.tungstencloud.com (dev2, dev3, dev4, dev5, dev6, dev7, dev8, uat, modeltrain, preprod) tenant systems will be upgraded to 2026.1.2.hotfix24177. There may be a short outage as the upgrade is installed.

The following issues are resolved in this hotfix -

ID 2231645 – Document Capture Fields are not holding the values when moving from Document to Document in Validation
ID 2232434 – Delay when completing dependent path activity.

This is a server-side hotfix on the Tungsten TotalAgility side only. For this hotfix, there is no need to update any of the on-premises components -

Integration Server (IS) 2026.1.1
Transformation Designer (TD) 2026.1.2
Web Capture Control (WCC) 11.5.0.3.0.300

If you have any further questions about the upgrade requirements or which tenant your system is on please submit a case to Tungsten Technical Support.
Mar 4, 16:00 UTC
Mar 5, 2026
eInvoice Network - Maintenance on File Transfer Service
Completed - The maintenance has been completed, services are operating as expected.
Mar 5, 10:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:27 UTC
Scheduled - We will be performing maintenance on the EU file transfer infrastructure to address performance issues. During this window, customers may experience brief connection interruptions when sending or receiving files. The maintenance is expected to last approximately 30 minutes.

If you experience a failed transfer during this period, please retry as per standard process. We apologise for any inconvenience.
Mar 5, 10:26 UTC
Mar 4, 2026
AP Essentials slow processing in EU
Resolved - This incident has been resolved.
Mar 4, 07:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 4, 06:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 4, 06:50 UTC
Mar 3, 2026
TTA Cloud - EMEA Dev Upgrade
Completed - The scheduled maintenance has been completed.
Mar 3, 19:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 19:00 UTC
Scheduled - IMPORTANT UPDATE: Please be advised that the *dev.tta.tungstencloud.com (dev) systems will be upgraded to 2026.1.2.hotfix24177. There may be a short outage as the upgrade is rolled out.

The following issues are resolved in this hotfix -
ID 2231645 – Document Capture Fields are not holding the values when moving from Document to Document in Validation.
ID 2232434 – Delay when completing dependent path activity.

This is a server-side hotfix on the Tungsten TotalAgility side only. For this hotfix, there is no need to update any of the on-premises components -

Integration Server (IS) 2026.1.1
Transformation Designer (TD) 2026.1.2
Web Capture Control (WCC) 11.5.0.3.0.300

If you have any further questions about the upgrade requirements, please submit a case to Tungsten Technical Support.
Mar 3, 12:44 UTC
Mar 2, 2026
AP Essentials slow processing in EU
Resolved - This incident has been resolved.
Mar 2, 07:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 2, 07:07 UTC
Investigating - We are currently investigating this issue.
Mar 2, 06:43 UTC
Mar 1, 2026
Printix - Update Go clients for Lexmark & Ricoh
Completed - The scheduled maintenance has been completed.
Mar 1, 00:01 UTC
Scheduled - Summary:
We strongly recommend updating to the latest Printix Go for Lexmark and Printix Go for Ricoh clients (2025.4). New releases include TLS/security enhancements and improved compatibility with current Lexmark/Ricoh device firmware.

Why this matters:
• Latest clients include updated security hardening
• Designed to align with the latest Lexmark & Ricoh firmware behaviour
• Older client versions may rely on older security mechanisms and can increase vulnerability exposure

Impact:
• No immediate service interruption is planned.
• Older clients may continue to function, but support for older Go client versions will be discontinued over time as the platform and device firmware evolve.
• Staying current is the best way to reduce security and compatibility risk.

Action (recommended):
Update your device clients using the instructions below, or via accessing the Software page in your Printix tenant.

Printix Go guides:

Printix Go for Lexmark
(https://docshield.tungstenautomation.com//Printix/en_US/help/admin/Printix_admin/t_how_to_manually_install_go_lexmark.html?h=Lexmark%20Printix%20Go)

Printix Go for Ricoh
(https://docshield.tungstenautomation.com//Printix/en_US/help/admin/Printix_admin/c_go_ricoh_how_to.html?h=How%20to%20Install%20Ricoh%20Printix%20Go)

Printix Administrator Help
(https://docshield.tungstenautomation.com//Printix/en_US/help/admin/Printix_admin/c_introduction.html)

Need help? Use the Printix Administrator Help resources above or contact Printix Support for assistance.

Thank you for your continued support.

Best Regards,
The Printix Team
Tungsten Automation
Jan 22, 13:47 UTC
Feb 28, 2026
eInvoice Network - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 08:00 UTC
Scheduled - We are carrying out maintenance on Saturday the 28th of Feb 2026. The maintenance will start at 08:00 UTC time and is expected to be completed by 18:00 UTC.

The following services and applications will not be available for use, or may show a delay in responses and performance:
Tungsten Automation Archiving

Once we have completed our maintenance, you will be able to use all Tungsten Network Services as usual.

We apologize for any inconvenience this may cause.
Feb 24, 16:43 UTC
Printix - Backend Maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 15:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 28, 13:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 09:00 UTC
Scheduled - Printix maintenance is scheduled for 28th of February from 09:00 to 15:00 UTC.

This maintenance is for backend system upgrades and improvements.
During this time, you may experience a brief service outage.

We’re sorry for any inconvenience this may cause.
Feb 20, 15:10 UTC
Feb 27, 2026
AP Essentials - Email Service Disruption
Postmortem - Read details
Mar 2, 13:27 UTC
Resolved - The incident has been resolved - email-based document processing is functioning as expected.
Feb 27, 12:06 UTC
Monitoring - Corrective measures have been implemented and we are monitoring the results.
Feb 27, 11:06 UTC
Identified - The issue has been identified and we are working on a fix.
Feb 27, 09:02 UTC
Investigating - We are currently investigating an issue affecting email-based document processing. Some users may experience delays or failures with inbound and outbound email functionality. We will provide further updates as the investigation progresses.
Feb 27, 08:22 UTC
Feb 26, 2026
eInvoice Connect EU - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 26, 17:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 17:00 UTC
Scheduled - This notification is for upcoming scheduled maintenance for Tungsten eInvoice Connect.
During this time, you may experience a brief service outage.
Feb 26, 08:28 UTC
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage