Printix web page error

Incident Report for Tungsten Automation EMEA

Resolved

This incident has been resolved.

Posted Jul 01, 2025 - 12:36 UTC

Identified

This issue is confirmed and has been traced to authentication between components of the case handling systems for Printix customers. We are unable to provide a resolution time right now but will advise as soon as we have a solution for this. The underlying Printix service remains unaffected by this incident.

Posted Jun 07, 2025 - 09:06 UTC

Investigating

Some customers may experience and an "Oops! Something went wrong" error message when attempting to open a service case via their Printix Administrator. There is a link on the bottom of that error message that can be used to create a service case while we investigate this issue.

Posted Jun 06, 2025 - 21:22 UTC

This incident affected: Printix.