Upgrade of the TeC SFTP server may require action to accept a new SSH fingerprint on client side
Incident
Report for Tungsten Automation EMEA
Resolved
This incident has been resolved.
Monitoring
We are still monitoring the situation.
Identified
We upgraded our TeC SFTP server to a newer version on Thursday, May 15th 2025 at 13:00 UTC, and as a result of this SFTP clients will need to accept a new SSH fingerprint.
Should an SFTP client is unable to connect to the server, please follow the below instructions to resolve the issue:
- If you are seeing errors indicating that you are unable to connect via SFTP/SSH connection. Do the following:
SSH fingerprint key update is system-invoked. Please ensure you accept this new SSH fingerprint key during your next connection attempt.
- If you can't accept the SSH host server fingerprint (system invoked). You can apply the fingerprint manually, here is the list:
DSA host key 1024 bits
SHA-256 fingerprint: +13n9ENnqwwOTsIxkLQp4JayuDhwQz2uXMIpaSQbkBI
MD5 fingerprint: 7c:bf:0a:e5:19:0f:a7:8a:cd:48:b8:f8:1e:19:49:bb
SHA-1 fingerprint: 27:4a:63:f9:ca:07:a1:94:46:56:3e:d9:a3:cc:b3:10:0c:0a:50:bb
Bubble-Babble: xenog-pymez-nydib-lymyn-gecoh-kazet-nymus-sasac-byfeb-pagar-ruxix
Should an SFTP client is unable to connect to the server, please follow the below instructions to resolve the issue:
- If you are seeing errors indicating that you are unable to connect via SFTP/SSH connection. Do the following:
SSH fingerprint key update is system-invoked. Please ensure you accept this new SSH fingerprint key during your next connection attempt.
- If you can't accept the SSH host server fingerprint (system invoked). You can apply the fingerprint manually, here is the list:
DSA host key 1024 bits
SHA-256 fingerprint: +13n9ENnqwwOTsIxkLQp4JayuDhwQz2uXMIpaSQbkBI
MD5 fingerprint: 7c:bf:0a:e5:19:0f:a7:8a:cd:48:b8:f8:1e:19:49:bb
SHA-1 fingerprint: 27:4a:63:f9:ca:07:a1:94:46:56:3e:d9:a3:cc:b3:10:0c:0a:50:bb
Bubble-Babble: xenog-pymez-nydib-lymyn-gecoh-kazet-nymus-sasac-byfeb-pagar-ruxix
This incident affected: eInvoice Connect.