AP Essentials - SFTP Connectivity Issue

Incident Report for Tungsten Automation EMEA

Identified

We are currently experiencing an issue that may prevent customers using the SFTP target system from receiving documents. To help resolve this issue, please update your IP whitelist to include the following addresses:

191.235.208.12
40.112.90.244

Documents that cannot be sent to your SFTP server will appear with the status Document export failed or Pending correction and will require reverification.

Thank you for your cooperation, and we apologise for any inconvenience caused.

Posted Dec 18, 2025 - 16:53 UTC

This incident affects: AP Essentials.